My journey with The Walt Disney Company began at the Disneyland Resort, where I embraced the role of an archaeologist at Indiana Jones and the Temple of the Forbidden Eye. A few months later, I transitioned to the iconic World Famous Jungle Cruise, where I had the pleasure of engaging with guests and immersing them in the captivating storyline of our attraction. This meaningful interaction with guests sparked a deep passion within me, ultimately leading me to transfer to Guest Relations.
For an unforgettable five years, I served as a Guest Relations Hostess, creating cherished memories in this remarkable department. In this role, I had the privilege of listening to guest concerns and compliments, collaborating with various lines of businesses, ensuring accommodations for guests with disabilities, and sharing the enchanting legacy of Disneyland. The ability to impact a guest's experience was the most rewarding aspect of this role. Working in Guest Relations taught me valuable skills in handling high-pressure situations, interacting with high-profile individuals, and representing the Disneyland Resort and The Walt Disney Company in a professional manner. My extensive knowledge of the resort allowed me to assist our guests in the best possible way, making their visits truly magical.
Beyond helping guests, I also extended my support to fellow Cast Members. As a trainer, I warmly welcomed new Cast Members to the Guest Relations team, instilling in them the significance of our role in shaping guest experiences. Witnessing Cast Members grow and excel in this position was a truly fulfilling experience. As a leader, I continued to support my team by ensuring they had the necessary tools and resources to deliver the ultimate guest experience.
Afterward, I seized the opportunity of a lifetime and embarked on a new adventure as a Sales Social Media Professional Intern with Disney Destinations in Celebration, Florida. In this role, I honed my social media and communication skills to new heights. I played a vital role in managing the Disney sales company brand portfolio, effectively communicating with both internal and external audiences through articles published via WordPress, updates, events, and emails. Additionally, I contribute to the creation of captivating graphics, photo and video content, and editing materials for verified Disney social media platforms. My role also involved the development of an exclusive Instagram page for Cast Members and the implementation of Cast-focused programs and events, fostering a sense of unity and community among our valued team.
Overall, my journey has been nothing short of magical, filled with meaningful connections, unforgettable experiences, and a passion for delivering exceptional guest experiences.
